[\/vc_column_text][vc_column_text]<\/p>\n
ABOUT FIRMFIT\u00a0<\/sup>FLOORING<\/strong><\/h2>\n[\/vc_column_text][vc_tta_accordion shape=”square” color=”white” active_section=”0″ css_animation=”fadeIn” no_fill=”true”][vc_tta_section title=”What is FirmFit?” tab_id=”1501580593618-1e22e300-4324″][vc_column_text]FirmFit is the strongest available waterproof floor. We back this claim by warranting an incredible performance in tougher areas or situations where most glue-less flooring products would not be warranted (heat conditions, sunrooms, wide areas without unsightly transitions, humid rooms like bathrooms or kitchens, pet stains and much more).<\/p>\n
What makes FirmFit so effective?<\/em>
\nTwo aspects make FirmFit’s\u00a0core very different from LVT or WPC (two of the more common hard-surface glue-less flooring categories):<\/p>\n\n- It contains 0% plasticizers, which are chemical additives which make PVC soft and flexible<\/li>\n
- It’s limestone-based<\/li>\n<\/ul>\n
The combination of these two features makes it rigid and much more stable to temperature variations, as well as sunlight.
\nThe pre-attached backing options (such as cork or a sound absorbing pad) can offer extra noise resistance attributes versus traditional laminates or click vinyl planks.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why is FIRMFIT better for sunrooms or rooms with large windows?” tab_id=”1501580792322-533f4054-88a9″][vc_column_text]At high temperatures, PVC \u2014 like most plastic-based materials \u2014 becomes much more flexible and starts expanding. Because of their high plasticizer and PVC content, standard vinyl or engineered vinyl planks start expanding and aren’t rigid enough to resist the force created by expansion.<\/p>\n
![\"\"](\"https:\/\/firmfit.it-consultis.net\/wp-content\/uploads\/2018\/03\/FIRMFIT-Rigidity-300x290.jpg\")
<\/p>\n
FIRMFIT, thanks to its very high limestone content, is not only rigid but extremely stable. If certain areas reach high temperatures, FIRMFIT can naturally expand a little but will push against each other and expand well within the recommended expansion gap. This is why respecting the expansion gap around the perimeters of the room is critical. ⚠ Refer to your regional installation manual for the correct gap measurement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does FirmFit look realistic?” tab_id=”1501580790509-3955e0f9-332c”][vc_column_text]Yes. FIRMFIT flooring features an embossed texture that mimics the grain of real wood, as well as stone.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How well does FIRMFIT hold up against bangs and drops?” tab_id=”1501581407514-55d05804-f2ed”][vc_column_text]Rarely do we see indentation issues with FirmFit. Most indentations can be avoided by ensuring there are no heavy rolling loads over the floor, and using traditional installation methods when moving heavy items (e.g. use a smooth plywood panel when rolling in refrigerators, etc.). Also common-sense use of floor protectors under furniture legs, mats under rolling chairs, etc. are also recommended.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How durable is FirmFit flooring with pets?” tab_id=”1501581406750-346bfdc9-83c0″][vc_column_text]While no similar flooring is guaranteed against scratching or loss of gloss, FirmFit is textured with a medium graining and a tough wear layer for durability. We warrant that FirmFit will not stain from pet (domestic cat or dog) stains, including urine, feces and vomit, providing it is cleaned within 24 hours![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is FirmFit safe?” tab_id=”1501581406175-dfa5e79a-4faf”][vc_column_text]We ensure that FirmFit is safe for you and your loved ones. All FirmFit floors are subjected to rigorous tests by third-party laboratories that are designed to ensure all FirmFit products meet the highest standards and do not harm interior air quality. This means our products do not release harmful VOCs (Volatile Organic Compounds) into living environments. FirmFit is also 100% free of harmful plasticizers, such as ortho-phthalates.<\/p>\n
These rigorous control has resulted in the The Greenguard Environmental Institute to certify all FirmFit floors worldwide with their highest certification: GREENGUARD Gold.<\/strong><\/p>\nGREENGUARD Gold Certification offers the strictest certification criteria, considering safety factors to account for sensitive individuals (such as children and the elderly), and ensures that a product is acceptable for use in environments such as schools and healthcare facilities. It is referenced by both The Collaborative for High Performance Schools (CHPS) and the Leadership in Energy and Environmental Design (LEED) Building Rating System.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How much will FirmFit move with humidity changes?” tab_id=”1501581405139-96adedba-3b05″][vc_column_text]FirmFit is extremely stable. The planks are not affected by humidity or other types of moisture, providing you with superior stability.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are FirmFit floors suitable for wheel chairs or motorized chairs?” tab_id=”1501581810295-9529d454-4c91″][vc_column_text]FirmFit floors can be used in homes where wheel chairs are needed, but FirmFit should not be applied to ramps. We recommend that you glue the joints when motorized chairs will be used.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why add foam pad or cork to the back?” tab_id=”1501581808216-0174b319-dfad”][vc_column_text]A pre-attached backing will provide a natural sound barrier and extra joint support for extra noise resistance attributes versus traditional laminates or click vinyl planks.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”FirmFit planks are 100% waterproof. Is the cork backing or sound absorbing pad also waterproof?” tab_id=”1501581957902-11210744-3018″][vc_column_text]Yes, the entire plank, including the backing, is 100% waterproof, whether cork or padding.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is FirmFit recyclable?” tab_id=”1501581957330-117b7972-e897″][vc_column_text]After detaching the backing, FirmFit can be 100% recycled by a company with adequate equipment including flooring manufacturers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can FirmFit be installed over existing flooring?” tab_id=”1501581956789-f98575ef-83fe”][vc_column_text]Yes, FIRMFIT can be installed over most existing hard surface flooring, including tiles (as long as it is not a floating installation). The exceptions are carpet, cushion-backed vinyl, floating floors of any type, loose lay, perimeter fastened sheet vinyl, and hardwood or wood subfloors that lay directly on concrete. The existing floors must meet level requirements. Please see your regional installation manual for specifics.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]<\/p>\n
ABOUT INSTALLATION<\/strong><\/h2>\n[\/vc_column_text][vc_tta_accordion shape=”square” color=”white” active_section=”0″ css_animation=”fadeIn” no_fill=”true”][vc_tta_section title=”Where can I install my FirmFit Floor?” tab_id=”1501582793537-77976134-452b”][vc_column_text]FIRMFIT can be installed on all levels of the home, including wet rooms, and directly over most existing hard surface subfloors. It is intended for interior, temperature-controlled environments only. Refer to your regional installation manual for a complete list of suitable and unsuitable areas.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are there rooms that are inappropriate for my FirmFit floor?” tab_id=”1501582794373-b2e6946d-3f4f”][vc_column_text]This product is not to be installed in areas with a floor drain, sump pump, or areas exposed to the elements (outdoors or saunas). It should also not be installed in areas that have a risk of flooding \u2014 such as seasonal porches, camping trailers, boats, RVs, lanais, or rooms that are not temperature-controlled. Although it is waterproof, water can seep through the bevels if left standing.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can FIRMFIT be installed in 3-season homes or rooms without climate control?” tab_id=”1501582795252-135c99c5-9a46″][vc_column_text]Please refer to your regional installation manual. Requirements for installations in non-climate-controlled environments \u2014 including temperature limits and crawl space conditions vary by region.
\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I install my FirmFit floor over floor heating?” tab_id=”1501582796141-88bb48de-4898″][vc_column_text]Yes, FIRMFIT is compatible with embedded radiant floor heating systems using the floating method. The system must be embedded with the minimum separation specified in your regional installation manual.
\nKey guidelines: turn the heat off for 24 hours before, during, and 24 hours after installation; ensure the room temperature meets your regional requirements; once installation is complete, turn the heating on at ambient temperature and increase gradually in 9\u00b0F \/ 5\u00b0C increments every 12 hours until reaching normal operating conditions. Electric heating mats that are not embedded into the subfloor are not recommended and could void the warranty. Maximum operating surface temperature varies by region \u2014 refer to your regional installation manual.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How large an area can FIRMFIT be installed over without using transition strips?” tab_id=”1501582797015-7bb9ab9f-5050″][vc_column_text]This depends on your region. Refer to your regional installation manual for the maximum continuous floor surface area and length before expansion moldings are required. In all cases, you must respect the expansion gap around the perimeters of the room.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to install a molding for each door opening?” tab_id=”1501582797912-42bd155f-6dd2″][vc_column_text]As long as you are within the area limits that do not require transition strips for your region, door transitions are not required. However, you must use a T-molding to separate wet areas (such as bathrooms) from the rest of the installation. At doorways where the flooring meets other flooring surfaces, the use of a transition molding is required do not pinch the planks.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does the subfloor need to be leveled prior to installing FirmFit?” tab_id=”1501582798834-644ffa8a-c9c5″][vc_column_text]Yes. Although FIRMFIT, thanks to its rigidity, hides minor subfloor imperfections, the subfloor must be clean, dry, smooth, and structurally sound. Subfloor variations must not exceed the tolerance specified in your regional installation manual. Depressions, deep grooves, expansion joints, and other subfloor imperfections must be filled with a patching and leveling compound.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do the grout lines on my existing tiles need to be leveled before installing FirmFit?” tab_id=”1501582799799-9c84da81-c2fe”][vc_column_text]For installation over existing tile, you would need a self-leveling compound to fill in low grouted joint areas.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does FirmFit require an underlayment?” tab_id=”1501582800758-5429830e-4aec”][vc_column_text]If the floor does not have a pre-attached underlayment, an additional underlayment is recommended to improve acoustic performance and absorb minor substrate irregularities. The underlayment must be 1mm maximum thickness, with high density (>135 kg\/m\u00b3), high compressive strength (\u2265200 kPa according to EN 16354, ASTM D3575-20, Suffix D), and <10% thickness change (according to ASTM D3575-20, Suffix B). Thicker underlayments or those with low density and inadequate compressive strength could damage the locking mechanism and will void the warranty.
\nIf the floor has a pre-attached underlayment, the use of an additional underlayment could damage the locking mechanism and will VOID the warranty.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does FirmFit require a moisture barrier?” tab_id=”1501582801696-1088bd5d-2a23″][vc_column_text]Yes. Although the floor is waterproof, it is not intended to be used as a moisture barrier. A moisture barrier (poly-film) is required between the concrete subfloor and the flooring. Refer to your regional installation manual for the required thickness. The subfloor must be dry with the following requirements:
\n\u00b7 pH \u2264 9
\n\u00b7 Concrete moisture vapor emissions must not exceed 8 lb\/3.63 kg MVER per 1000 ft\u00b2\/93 m\u00b2 per 24 hours (ASTM F1869)
\n\u00b7 90% RH (ASTM F2170)
\n\u00b7 Max 2.5% moisture content (CM method \/ ASTM F2659)
\n\u00b7 Max 4.0 MC as per ASTM F2659 (a meter calibrated for concrete and qualified by gravimetric testing must be used)[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should be the pH of the concrete slab prior to installation?” tab_id=”1501582802660-e4a1e047-e9bf”][vc_column_text]The subfloor must have a pH limit of 9 or less. A too-high alkalinity may cause damage to adhesives and primers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”For bathroom installations, how should FIRMFIT be installed around toilets, showers, and tubs?” tab_id=”1501582803801-e2bb39d8-ed62″][vc_column_text]You can place the toilet directly on top of FIRMFIT or trim the flooring tightly around it. For wet area installations: use a T-molding to separate the wet area from the rest of the installation, fill expansion spaces with a compressible PE foam backer rod, and cover them with a flexible 100% silicone sealant around the entire perimeter before installing moldings.
\n⚠ Do not use acrylic sealant. Apply silicone sealant to connections at doorframes or any other fixed objects.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to acclimate my FirmFit floor before installation?” tab_id=”1501582804823-d937a51d-85a2″][vc_column_text]Acclimation requirements vary by region. In most regions, this product does not need to be acclimated under normal storage conditions. However, if the boxes have been exposed to extreme temperatures shortly before installation, acclimation may be required. In some regions, acclimation is mandatory regardless of conditions. Refer to your regional installation manual for the specific acclimation requirements that apply to you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I install kitchen cabinets directly over my FirmFit floor?” tab_id=”1501582805819-334037ea-02ff”][vc_column_text]No. Built-in cabinets, kitchen cabinets, islands, and similar heavy items must be installed first. Only then can the flooring be installed, leaving the appropriate expansion gap around them. This gap will be covered with trim moldings after the floor is installed. The quality of the floor can only be guaranteed if it is allowed to move freely. It must not be nailed, adhered, or fastened to the subfloor in any way .[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does FIRMFIT require expansion gaps?” tab_id=”1501582806829-57fd1b93-4316″][vc_column_text]Yes. With a floating floor, you must always ensure you leave an expansion gap between the flooring and all fixed objects such as walls, pillars, stairs, etc. The required gap size varies by region and product format. These gaps will be covered with trim moldings after the floor is installed. NOTE: DO NOT FILL IN THE EXPANSION GAPS WITH SILICONE during standard installation. Silicone sealing is only for bathrooms and wet rooms, see the “Installation in Wet Areas” section of your manual.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]<\/p>\n
AFTER INSTALLATION<\/strong><\/h2>\n[\/vc_column_text][vc_tta_accordion shape=”square” color=”white” active_section=”0″ css_animation=”fadeIn” no_fill=”true”][vc_tta_section title=”Can I use rugs or mats on my FirmFit floor?” tab_id=”1501583818720-5ba92232-f785″][vc_column_text]Yes. We recommend non-staining vinyl-backed mats or woven rugs. We do not recommend the use of rubber- or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”If water seeps through the bevels, can it damage the subfloor?” tab_id=”1501583820294-356056e2-3b59″][vc_column_text]The planks themselves are waterproof, but once installed they do not provide a fully airtight surface. Water can still sip through the bevels if left over 24 hours. Water spillage as is the case in bathrooms and kitchens won\u2019t damage the floor but standing water must be avoided at all times. We recommend cleaning up water spillage as soon as possible, before 24 hours pass.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to wax my FirmFit floor?” tab_id=”1501583821896-bffbb3cc-b353″][vc_column_text]No. FIRMFIT resists staining, is easy to clean, and requires no waxing. Do not buff or sand the surface. Waxing and buffing are not compatible with this product and will void the warranty.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I replace a damaged flooring panel?” tab_id=”1501583823461-dc9697f7-a928″][vc_column_text]We recommend ensuring that your initial flooring purchase includes several extra FirmFit planks in case you have one that needs replacement. Follow these steps to remove and replace a damaged plank:
\n\u00b7 Use a circular saw to make several cuts in the board to be removed. Make sure to use the correct depth of the saw blade and protect the surrounding planks.
\n\u00b7 Use a chisel to carefully break and remove the part of the plank to be removed. Clean all the debris and dust
\n\u00b7 Cut off the groove on the long side and short side of the new plank to be installed.
\n\u00b7 Apply one beam of adhesive on the long side and short side tongue of the existing planks that will receive the new planks.
\n\u00b7 Carefully place the new planks in position and remove the excess of glue immediately with a damp cloth.<\/p>\n
[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What type of chair protectors can I use on a FirmFit floor?” tab_id=”1501583825134-e13e7121-d429″][vc_column_text]Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least one inch in diameter, made of non-pigmented, hard plastic and rest flat on the floor. Non-staining felt protectors are also acceptable. Casters with a minimum 3\/4″ flat surface width or floor protectors are recommended for all moveable furniture. Make sure any metal protectors are rustproof. Replace your narrow-dome furniture rests with wide-bearing ones.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I remove challenging stains?” tab_id=”1501583826777-3a953325-5541″][vc_column_text]For chocolate, grease, juice and wine stains, use lukewarm water and a non-abrasive cleaner. Nail polish, tar, markers, crayon, lipstick, ink and cigarette burns can be removed using nail polish remover or denatured alcohol.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I use a steam mop on my FirmFit floor?” tab_id=”1501583828655-255493ce-fa3d”][vc_column_text]The use of residential steam mops on this product is allowed. Use at lowest power with a suitable so pad, and do not hold a steam mop on one spot for an extended period of time (longer than 30 seconds). Refer to the steam mop’s manufacturer instructions for proper usage.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”In the event of a flood, will FirmFit dry?” tab_id=”1501583828655-255493ce-fa3d”][vc_column_text]Yes, we recommend that FirmFit is promptly uninstalled, sorted separately, and placed in a dry environment. Please allow 48-72 hours to dry. Once both your subfloor and FirmFit panels have dried completely you may re-install.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I’m not happy with my floor. How do I make a claim?” tab_id=”1501583832074-05180188-e61c”][vc_column_text]If you feel that you have a warranty related problem, you should take your original purchase receipt, back to the retailer where you purchased the floor and file a warranty claim with that store. The store will then contact us to begin the warranty process. An inspector may come to your home to evaluate the conditions and determine what caused the problem. Once an evaluation is complete you will be contacted with the results. The whole process could take up to 20-30 business days, depending on the circumstances, although most issues are resolved much faster[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space][\/vc_column][vc_column width=”3\/12″][vc_column_text]<\/p>\n
Warranty<\/strong><\/h2>\n[\/vc_column_text][vc_row_inner css=”.vc_custom_1500328237107{margin-bottom: 35px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #e7e2d7 !important;}”][vc_column_inner][vc_column_text]<\/p>\n
Commercial Use Warranty<\/strong><\/h3>\n <\/p>\n
Download<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1500328229412{margin-bottom: 35px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #e7e2d7 !important;}”][vc_column_inner][vc_column_text]<\/p>\n
Light Commercial Use Warranty<\/strong><\/h3>\n <\/p>\n
Download<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1500328220369{margin-bottom: 35px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #e7e2d7 !important;}”][vc_column_inner][vc_column_text]<\/p>\n
Residential Use Warranty<\/strong><\/h3>\n <\/p>\n
Download<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1500328220369{margin-bottom: 35px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #e7e2d7 !important;}”][vc_column_inner][vc_column_text]<\/p>\n
Maintenance guide<\/strong><\/h3>\n <\/p>\n
\nTwo aspects make FirmFit’s\u00a0core very different from LVT or WPC (two of the more common hard-surface glue-less flooring categories):<\/p>\n
- \n
- It contains 0% plasticizers, which are chemical additives which make PVC soft and flexible<\/li>\n
- It’s limestone-based<\/li>\n<\/ul>\n
The combination of these two features makes it rigid and much more stable to temperature variations, as well as sunlight.
\nThe pre-attached backing options (such as cork or a sound absorbing pad) can offer extra noise resistance attributes versus traditional laminates or click vinyl planks.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why is FIRMFIT better for sunrooms or rooms with large windows?” tab_id=”1501580792322-533f4054-88a9″][vc_column_text]At high temperatures, PVC \u2014 like most plastic-based materials \u2014 becomes much more flexible and starts expanding. Because of their high plasticizer and PVC content, standard vinyl or engineered vinyl planks start expanding and aren’t rigid enough to resist the force created by expansion.<\/p>\n<\/p>\nFIRMFIT, thanks to its very high limestone content, is not only rigid but extremely stable. If certain areas reach high temperatures, FIRMFIT can naturally expand a little but will push against each other and expand well within the recommended expansion gap. This is why respecting the expansion gap around the perimeters of the room is critical. ⚠ Refer to your regional installation manual for the correct gap measurement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does FirmFit look realistic?” tab_id=”1501580790509-3955e0f9-332c”][vc_column_text]Yes. FIRMFIT flooring features an embossed texture that mimics the grain of real wood, as well as stone.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How well does FIRMFIT hold up against bangs and drops?” tab_id=”1501581407514-55d05804-f2ed”][vc_column_text]Rarely do we see indentation issues with FirmFit. Most indentations can be avoided by ensuring there are no heavy rolling loads over the floor, and using traditional installation methods when moving heavy items (e.g. use a smooth plywood panel when rolling in refrigerators, etc.). Also common-sense use of floor protectors under furniture legs, mats under rolling chairs, etc. are also recommended.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How durable is FirmFit flooring with pets?” tab_id=”1501581406750-346bfdc9-83c0″][vc_column_text]While no similar flooring is guaranteed against scratching or loss of gloss, FirmFit is textured with a medium graining and a tough wear layer for durability. We warrant that FirmFit will not stain from pet (domestic cat or dog) stains, including urine, feces and vomit, providing it is cleaned within 24 hours![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is FirmFit safe?” tab_id=”1501581406175-dfa5e79a-4faf”][vc_column_text]We ensure that FirmFit is safe for you and your loved ones. All FirmFit floors are subjected to rigorous tests by third-party laboratories that are designed to ensure all FirmFit products meet the highest standards and do not harm interior air quality. This means our products do not release harmful VOCs (Volatile Organic Compounds) into living environments. FirmFit is also 100% free of harmful plasticizers, such as ortho-phthalates.<\/p>\n
These rigorous control has resulted in the The Greenguard Environmental Institute to certify all FirmFit floors worldwide with their highest certification: GREENGUARD Gold.<\/strong><\/p>\n
GREENGUARD Gold Certification offers the strictest certification criteria, considering safety factors to account for sensitive individuals (such as children and the elderly), and ensures that a product is acceptable for use in environments such as schools and healthcare facilities. It is referenced by both The Collaborative for High Performance Schools (CHPS) and the Leadership in Energy and Environmental Design (LEED) Building Rating System.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How much will FirmFit move with humidity changes?” tab_id=”1501581405139-96adedba-3b05″][vc_column_text]FirmFit is extremely stable. The planks are not affected by humidity or other types of moisture, providing you with superior stability.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are FirmFit floors suitable for wheel chairs or motorized chairs?” tab_id=”1501581810295-9529d454-4c91″][vc_column_text]FirmFit floors can be used in homes where wheel chairs are needed, but FirmFit should not be applied to ramps. We recommend that you glue the joints when motorized chairs will be used.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why add foam pad or cork to the back?” tab_id=”1501581808216-0174b319-dfad”][vc_column_text]A pre-attached backing will provide a natural sound barrier and extra joint support for extra noise resistance attributes versus traditional laminates or click vinyl planks.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”FirmFit planks are 100% waterproof. Is the cork backing or sound absorbing pad also waterproof?” tab_id=”1501581957902-11210744-3018″][vc_column_text]Yes, the entire plank, including the backing, is 100% waterproof, whether cork or padding.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is FirmFit recyclable?” tab_id=”1501581957330-117b7972-e897″][vc_column_text]After detaching the backing, FirmFit can be 100% recycled by a company with adequate equipment including flooring manufacturers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can FirmFit be installed over existing flooring?” tab_id=”1501581956789-f98575ef-83fe”][vc_column_text]Yes, FIRMFIT can be installed over most existing hard surface flooring, including tiles (as long as it is not a floating installation). The exceptions are carpet, cushion-backed vinyl, floating floors of any type, loose lay, perimeter fastened sheet vinyl, and hardwood or wood subfloors that lay directly on concrete. The existing floors must meet level requirements. Please see your regional installation manual for specifics.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]<\/p>\n
ABOUT INSTALLATION<\/strong><\/h2>\n
[\/vc_column_text][vc_tta_accordion shape=”square” color=”white” active_section=”0″ css_animation=”fadeIn” no_fill=”true”][vc_tta_section title=”Where can I install my FirmFit Floor?” tab_id=”1501582793537-77976134-452b”][vc_column_text]FIRMFIT can be installed on all levels of the home, including wet rooms, and directly over most existing hard surface subfloors. It is intended for interior, temperature-controlled environments only. Refer to your regional installation manual for a complete list of suitable and unsuitable areas.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are there rooms that are inappropriate for my FirmFit floor?” tab_id=”1501582794373-b2e6946d-3f4f”][vc_column_text]This product is not to be installed in areas with a floor drain, sump pump, or areas exposed to the elements (outdoors or saunas). It should also not be installed in areas that have a risk of flooding \u2014 such as seasonal porches, camping trailers, boats, RVs, lanais, or rooms that are not temperature-controlled. Although it is waterproof, water can seep through the bevels if left standing.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can FIRMFIT be installed in 3-season homes or rooms without climate control?” tab_id=”1501582795252-135c99c5-9a46″][vc_column_text]Please refer to your regional installation manual. Requirements for installations in non-climate-controlled environments \u2014 including temperature limits and crawl space conditions vary by region.
\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I install my FirmFit floor over floor heating?” tab_id=”1501582796141-88bb48de-4898″][vc_column_text]Yes, FIRMFIT is compatible with embedded radiant floor heating systems using the floating method. The system must be embedded with the minimum separation specified in your regional installation manual.
\nKey guidelines: turn the heat off for 24 hours before, during, and 24 hours after installation; ensure the room temperature meets your regional requirements; once installation is complete, turn the heating on at ambient temperature and increase gradually in 9\u00b0F \/ 5\u00b0C increments every 12 hours until reaching normal operating conditions. Electric heating mats that are not embedded into the subfloor are not recommended and could void the warranty. Maximum operating surface temperature varies by region \u2014 refer to your regional installation manual.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How large an area can FIRMFIT be installed over without using transition strips?” tab_id=”1501582797015-7bb9ab9f-5050″][vc_column_text]This depends on your region. Refer to your regional installation manual for the maximum continuous floor surface area and length before expansion moldings are required. In all cases, you must respect the expansion gap around the perimeters of the room.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to install a molding for each door opening?” tab_id=”1501582797912-42bd155f-6dd2″][vc_column_text]As long as you are within the area limits that do not require transition strips for your region, door transitions are not required. However, you must use a T-molding to separate wet areas (such as bathrooms) from the rest of the installation. At doorways where the flooring meets other flooring surfaces, the use of a transition molding is required do not pinch the planks.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does the subfloor need to be leveled prior to installing FirmFit?” tab_id=”1501582798834-644ffa8a-c9c5″][vc_column_text]Yes. Although FIRMFIT, thanks to its rigidity, hides minor subfloor imperfections, the subfloor must be clean, dry, smooth, and structurally sound. Subfloor variations must not exceed the tolerance specified in your regional installation manual. Depressions, deep grooves, expansion joints, and other subfloor imperfections must be filled with a patching and leveling compound.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do the grout lines on my existing tiles need to be leveled before installing FirmFit?” tab_id=”1501582799799-9c84da81-c2fe”][vc_column_text]For installation over existing tile, you would need a self-leveling compound to fill in low grouted joint areas.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does FirmFit require an underlayment?” tab_id=”1501582800758-5429830e-4aec”][vc_column_text]If the floor does not have a pre-attached underlayment, an additional underlayment is recommended to improve acoustic performance and absorb minor substrate irregularities. The underlayment must be 1mm maximum thickness, with high density (>135 kg\/m\u00b3), high compressive strength (\u2265200 kPa according to EN 16354, ASTM D3575-20, Suffix D), and <10% thickness change (according to ASTM D3575-20, Suffix B). Thicker underlayments or those with low density and inadequate compressive strength could damage the locking mechanism and will void the warranty.
\nIf the floor has a pre-attached underlayment, the use of an additional underlayment could damage the locking mechanism and will VOID the warranty.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does FirmFit require a moisture barrier?” tab_id=”1501582801696-1088bd5d-2a23″][vc_column_text]Yes. Although the floor is waterproof, it is not intended to be used as a moisture barrier. A moisture barrier (poly-film) is required between the concrete subfloor and the flooring. Refer to your regional installation manual for the required thickness. The subfloor must be dry with the following requirements:
\n\u00b7 pH \u2264 9
\n\u00b7 Concrete moisture vapor emissions must not exceed 8 lb\/3.63 kg MVER per 1000 ft\u00b2\/93 m\u00b2 per 24 hours (ASTM F1869)
\n\u00b7 90% RH (ASTM F2170)
\n\u00b7 Max 2.5% moisture content (CM method \/ ASTM F2659)
\n\u00b7 Max 4.0 MC as per ASTM F2659 (a meter calibrated for concrete and qualified by gravimetric testing must be used)[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should be the pH of the concrete slab prior to installation?” tab_id=”1501582802660-e4a1e047-e9bf”][vc_column_text]The subfloor must have a pH limit of 9 or less. A too-high alkalinity may cause damage to adhesives and primers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”For bathroom installations, how should FIRMFIT be installed around toilets, showers, and tubs?” tab_id=”1501582803801-e2bb39d8-ed62″][vc_column_text]You can place the toilet directly on top of FIRMFIT or trim the flooring tightly around it. For wet area installations: use a T-molding to separate the wet area from the rest of the installation, fill expansion spaces with a compressible PE foam backer rod, and cover them with a flexible 100% silicone sealant around the entire perimeter before installing moldings.
\n⚠ Do not use acrylic sealant. Apply silicone sealant to connections at doorframes or any other fixed objects.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to acclimate my FirmFit floor before installation?” tab_id=”1501582804823-d937a51d-85a2″][vc_column_text]Acclimation requirements vary by region. In most regions, this product does not need to be acclimated under normal storage conditions. However, if the boxes have been exposed to extreme temperatures shortly before installation, acclimation may be required. In some regions, acclimation is mandatory regardless of conditions. Refer to your regional installation manual for the specific acclimation requirements that apply to you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I install kitchen cabinets directly over my FirmFit floor?” tab_id=”1501582805819-334037ea-02ff”][vc_column_text]No. Built-in cabinets, kitchen cabinets, islands, and similar heavy items must be installed first. Only then can the flooring be installed, leaving the appropriate expansion gap around them. This gap will be covered with trim moldings after the floor is installed. The quality of the floor can only be guaranteed if it is allowed to move freely. It must not be nailed, adhered, or fastened to the subfloor in any way .[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does FIRMFIT require expansion gaps?” tab_id=”1501582806829-57fd1b93-4316″][vc_column_text]Yes. With a floating floor, you must always ensure you leave an expansion gap between the flooring and all fixed objects such as walls, pillars, stairs, etc. The required gap size varies by region and product format. These gaps will be covered with trim moldings after the floor is installed. NOTE: DO NOT FILL IN THE EXPANSION GAPS WITH SILICONE during standard installation. Silicone sealing is only for bathrooms and wet rooms, see the “Installation in Wet Areas” section of your manual.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]<\/p>\nAFTER INSTALLATION<\/strong><\/h2>\n
[\/vc_column_text][vc_tta_accordion shape=”square” color=”white” active_section=”0″ css_animation=”fadeIn” no_fill=”true”][vc_tta_section title=”Can I use rugs or mats on my FirmFit floor?” tab_id=”1501583818720-5ba92232-f785″][vc_column_text]Yes. We recommend non-staining vinyl-backed mats or woven rugs. We do not recommend the use of rubber- or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”If water seeps through the bevels, can it damage the subfloor?” tab_id=”1501583820294-356056e2-3b59″][vc_column_text]The planks themselves are waterproof, but once installed they do not provide a fully airtight surface. Water can still sip through the bevels if left over 24 hours. Water spillage as is the case in bathrooms and kitchens won\u2019t damage the floor but standing water must be avoided at all times. We recommend cleaning up water spillage as soon as possible, before 24 hours pass.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to wax my FirmFit floor?” tab_id=”1501583821896-bffbb3cc-b353″][vc_column_text]No. FIRMFIT resists staining, is easy to clean, and requires no waxing. Do not buff or sand the surface. Waxing and buffing are not compatible with this product and will void the warranty.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I replace a damaged flooring panel?” tab_id=”1501583823461-dc9697f7-a928″][vc_column_text]We recommend ensuring that your initial flooring purchase includes several extra FirmFit planks in case you have one that needs replacement. Follow these steps to remove and replace a damaged plank:
\n\u00b7 Use a circular saw to make several cuts in the board to be removed. Make sure to use the correct depth of the saw blade and protect the surrounding planks.
\n\u00b7 Use a chisel to carefully break and remove the part of the plank to be removed. Clean all the debris and dust
\n\u00b7 Cut off the groove on the long side and short side of the new plank to be installed.
\n\u00b7 Apply one beam of adhesive on the long side and short side tongue of the existing planks that will receive the new planks.
\n\u00b7 Carefully place the new planks in position and remove the excess of glue immediately with a damp cloth.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What type of chair protectors can I use on a FirmFit floor?” tab_id=”1501583825134-e13e7121-d429″][vc_column_text]Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least one inch in diameter, made of non-pigmented, hard plastic and rest flat on the floor. Non-staining felt protectors are also acceptable. Casters with a minimum 3\/4″ flat surface width or floor protectors are recommended for all moveable furniture. Make sure any metal protectors are rustproof. Replace your narrow-dome furniture rests with wide-bearing ones.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I remove challenging stains?” tab_id=”1501583826777-3a953325-5541″][vc_column_text]For chocolate, grease, juice and wine stains, use lukewarm water and a non-abrasive cleaner. Nail polish, tar, markers, crayon, lipstick, ink and cigarette burns can be removed using nail polish remover or denatured alcohol.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I use a steam mop on my FirmFit floor?” tab_id=”1501583828655-255493ce-fa3d”][vc_column_text]The use of residential steam mops on this product is allowed. Use at lowest power with a suitable so pad, and do not hold a steam mop on one spot for an extended period of time (longer than 30 seconds). Refer to the steam mop’s manufacturer instructions for proper usage.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”In the event of a flood, will FirmFit dry?” tab_id=”1501583828655-255493ce-fa3d”][vc_column_text]Yes, we recommend that FirmFit is promptly uninstalled, sorted separately, and placed in a dry environment. Please allow 48-72 hours to dry. Once both your subfloor and FirmFit panels have dried completely you may re-install.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I’m not happy with my floor. How do I make a claim?” tab_id=”1501583832074-05180188-e61c”][vc_column_text]If you feel that you have a warranty related problem, you should take your original purchase receipt, back to the retailer where you purchased the floor and file a warranty claim with that store. The store will then contact us to begin the warranty process. An inspector may come to your home to evaluate the conditions and determine what caused the problem. Once an evaluation is complete you will be contacted with the results. The whole process could take up to 20-30 business days, depending on the circumstances, although most issues are resolved much faster[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space][\/vc_column][vc_column width=”3\/12″][vc_column_text]<\/p>\n
Warranty<\/strong><\/h2>\n
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Commercial Use Warranty<\/strong><\/h3>\n
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Download<\/a><\/p>\n
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Light Commercial Use Warranty<\/strong><\/h3>\n
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Download<\/a><\/p>\n
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Residential Use Warranty<\/strong><\/h3>\n
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Download<\/a><\/p>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1500328220369{margin-bottom: 35px !important;padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;background-color: #e7e2d7 !important;}”][vc_column_inner][vc_column_text]<\/p>\n
Maintenance guide<\/strong><\/h3>\n
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